![]() ![]() I am now in dispute with them through my credit card company. The person, Sylvie, also refused to allow me to speak to a supervisor regarding the matter. Unfortunately the duplicate order never arrived to be returned to them and after multiple emails back and forth and a phone conversation with someone in their customer service department who I know was lying to me, I came to discover that they were charging me for an order that was placed in 2009, 15 months later, claiming that I never paid! My records do not reflect this but the person on the phone, who told me that she spoke to someone at my bank and verified all of this personally (lie #1 since my bank said this wasn't true) told me that "if you order something you know you have to pay for it." I have never been treated so rudely in all of my life. They were nice and emailed me a return shipping invoice to be able to return the duplicate item. I made sure that they knew, via email, that I did not have an order that was unfilled and that they were sending me a duplicate order. At the end of this year I received an email stating that they shipped me a Harry Potter Illuminating Wand to fill an order that I had made with their company previously. I have dealt with this company several times in the past few years and had never had a negative experience until now. The fact I got 2 in a row tells me that there is a massive issue either in their warehouse or supply chain and I’d advise any customers to check their jewelery purchased from the Nobel collection While I did get a full refund they would not admit that they were selling the dress version of the necklace which is also available on the site boxed up and labelled as the genuine prop copy. After talking to him I grew extremely concerned as he had all of the usual banter you’d expect to hear from someone pedalling fake jewelery such as items less that 30g don’t need a hall mark, magnets can’t be trusted due to the fact sterling silver is an alloy etc etc I’m pretty sure I’m not the first to complain!Īnyways Nobel sent me a returns label and replaced the necklace for another, this took 7 days to arrive (and we’ve now missed my daughters birthday) and sure enough I’d received another fake silver necklace with fake crystal and pearls! The guy on the phone tried convincing me that I was wrong and wouldn’t except what I was telling him untill I’d walked him through a little physics lesson and he finally agreed that sterling silver isn’t magnetic. I called the customer service number and this is where things started to go down hill. Another tell tale sign was the fresh water pearls were a deep purple not white which turned out to be coloured resin/plastic on closer inspection. It felt light And looked far to yellow to be 24ct gold plated and sure enough a magnate confirmed that the necklace wasn’t gold over silver. I received the goods and was happy with the service untill I opened the necklace which resembled something out of a Xmas cracker. ![]() I ordered some items for my daughters birthday one of which was hermione’s red crystal necklace £90 for red crystal set in 24ct gold plated sterling silver. ![]()
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